Account & Data Deletion

1. Overview

This page explains how to delete your NESTO account and the personal data associated with it. It applies to both customers and service professionals (workers) who created an account in the NESTO app.

You can request deletion in two ways: directly inside the NESTO app, or by sending us a deletion request by email if you are unable to use the app. Both routes lead to the same erasure process described below.

2. Delete From Inside the App

The fastest way to delete your account is from within the NESTO app:

• Open the NESTO app and sign in with your registered mobile number.
• Go to the Profile (or Account) tab.
• Tap 'Delete Account'.
• Confirm by entering the last 4 digits of your registered mobile number.
• Confirm again on the final prompt. Your account is then deleted and you are signed out.

3. Delete By Request (Without the App)

If you cannot access the app, you can ask NESTO to delete your account on your behalf.

Email hello@getnesto.in from any address with the subject line 'Account Deletion Request', and include your registered name and registered mobile number so we can verify and locate your account. We may ask you to confirm a one-time code sent to your registered mobile number before we proceed, to make sure the request is genuinely from the account owner.

We action verified deletion requests promptly — typically within 7 working days, and in any case within the timeline required by applicable law.

4. Before You Can Delete

To protect your money and any in-progress services, account deletion is blocked while you still have open activity. Please resolve the following first:

• In-flight bookings: cancel or complete any bookings that are still pending, accepted, or in progress.
• Wallet balance: withdraw or use up any remaining NESTO wallet balance — we cannot refund a balance to a deleted account.
• Pending payouts (service professionals): wait for any pending or processing payout requests to settle to your bank account.

5. What Data Is Deleted

When your account is deleted, the personal data that identifies you is irreversibly anonymized or removed, including:

• Your name, email address, and mobile number.
• Your profile photo and gender.
• Saved addresses and location details.
• Your last known device location and push-notification token.
• Emergency contacts (for service professionals).
• Customer-uploaded photos attached to your bookings (for example, photos of your home shared as service instructions).
• Identity and verification (KYC) documents you uploaded, where applicable to service professionals.

6. What Is Retained, and Why

Some records are retained after deletion because we are legally and financially required to keep them — but they are stripped of the personal details that identify you. Specifically, booking, payment, wallet, and earnings/ledger records are kept for finance, tax, accounting, fraud-prevention, dispute-resolution, and audit purposes, with your name, phone, instructions, and photos removed so the records can no longer be linked back to you.

These anonymized financial records are retained only for as long as required for legal, tax, and accounting compliance (generally several years under Indian law), after which they are deleted, further anonymized, or securely archived in line with our Privacy Policy.

7. Questions

If you have any questions about deleting your account or about what happens to your data, contact NESTO through any of the channels below, or email hello@getnesto.in. You can also review our Privacy Policy for full details on how we handle personal data.