Partner Privacy Notice

1. Who This Notice Is For

This Partner Privacy Notice explains how GetNesto Services Private Limited ("NESTO", "we", "us") collects, uses, stores, and shares personal data of Nesto Pros — independent service professionals who register on and work through the NESTO Pro app.

This notice supplements the NESTO Privacy Policy at getnesto.com/privacy-policy. Where this notice is more specific to Pro data, it applies to you as a Nesto Pro.

2. What We Collect from Pros

• Identity documents: Aadhaar, PAN, photograph, and address proof. Aadhaar and PAN are verified through our background-verification agency; we store verification outcomes and masked/reference copies as required for compliance — we do not retain full document images longer than necessary after verification unless law requires otherwise.
• Contact and profile: name, mobile number, email address, emergency contact, service category, skills, languages, and profile photo.
• Payout details: bank account or UPI information for settling your earnings.
• Verification and compliance: background verification report, training and certification records, attendance and shift data.
• Operational data: location during active jobs, job history, ratings and reviews, service checklists, OTP logs, photos submitted for service proof, and in-app support conversations.

3. Why We Use Pro Data

We use Pro data to onboard and verify you, assign jobs, process payouts, maintain safety on the platform, monitor and improve service quality, comply with legal obligations (including gig-worker welfare laws where applicable), prevent fraud, and resolve disputes.

4. Location Tracking

NESTO collects your location only during active shifts and active jobs — not 24×7. Location is used to confirm job start/end, support customer arrival updates, and assist with safety incidents during a job.

If the Pro app requests location permission, it should be set to "While using the app" or equivalent — not "Allow all the time". If your app shows a different permission model, contact Pro support; the permission model and this notice must match.

5. Who We Share Pro Data With

• Background-verification agency: an RBI/NASSCOM-empanelled verification agency (or equivalent accredited provider) for identity and criminal-record checks.
• Payment processors: Juspay and associated banking/UPI partners for payout settlement.
• Insurers: where accident, health, or liability cover applies to Pros (only when such cover is in place).
• Government authorities and Gig Workers Welfare Boards: where required by applicable law.
• Customers: limited booking details needed for the job (your first name, photo, rating, estimated arrival) — not your full address, bank details, or government ID.

6. How Long We Keep Pro Data

Where a longer retention period is required by law or for the defence of legal claims, we retain data for that period only.

• Account and profile data: for as long as your Pro account is active, and up to 90 days after you request closure (to complete pending payouts, disputes, and offboarding).
• Booking, payout, and invoice records: up to 8 years, as required under Indian tax and company law.
• Support conversations and grievance records: up to 24 months after closure.
• Background verification records: for the duration of your engagement and up to 12 months after offboarding, or longer where required by law.

7. Your Rights and Grievance Redressal

Under the Digital Personal Data Protection Act, 2023, you have the right to access a summary of your personal data we process, correct or update inaccurate data, request erasure of data no longer necessary, nominate a person to exercise your rights in case of death or incapacity, and withdraw consent for processing that is based on consent.

To exercise any of these rights, email grievance@getnesto.in or use the Pro app's Help section. We will acknowledge within 48 hours and respond within 30 days. Support is available in Telugu, Hindi, and English.

Grievance Officer (Data Protection): Karthik Reddy Chidirala, grievance@getnesto.in, Plot No. 7A, Venkata Ramana (V R) Colony, KPHB Colony, Hyderabad, Telangana 500085, India.

If you are not satisfied with our response, you may complain to the Data Protection Board of India once operational.

8. Security

We use reasonable technical and organizational measures to protect Pro data, including access controls, encryption where appropriate, and vendor security requirements. No system is 100% secure — protect your app login, OTP, and device.

9. Updates to This Notice

We may update this notice from time to time. For material changes, we will notify you through the Pro app at least 7 days before the change takes effect. The latest version is always available at getnesto.com/partner-privacy-notice.