Partner Terms & Conditions

1. Who These Terms Are For

These Partner Terms & Conditions ("Partner Terms") are an agreement between you, an independent service professional ("Nesto Pro", "you"), and GetNesto Services Private Limited, CIN U81100TS2026PTC216779, registered office Plot No. 7A, Venkata Ramana (V R) Colony, KPHB Colony, Hyderabad, Telangana 500085, India ("NESTO"). They govern your use of the NESTO Pro app and your provision of services to customers through the NESTO platform.

By registering as a Nesto Pro and accepting these Partner Terms in the app, you agree to them. These Partner Terms are provided in English. A Telugu version will be published, and if there is any conflict, the English version will prevail.

2. Nature of Engagement

You provide services as an independent service professional. You are not an employee of NESTO. These Partner Terms do not create an employer–employee, agency, partnership, or joint-venture relationship. You are free to work with other platforms or clients outside NESTO, subject to Section 9 (Code of Conduct) while performing NESTO bookings.

You have the right to refuse any job offered to you on the platform. Your acceptance rate may affect job allocation as described in Section 6, but refusing a job is never, by itself, grounds for deactivation.

3. Onboarding, Verification & Training

To join as a Nesto Pro you must: (a) be 18 years or older and legally eligible to work in India; (b) submit KYC documents — Aadhaar, PAN, a recent photograph, address proof, and bank/UPI details for payouts; (c) consent to background verification by NESTO's verification agency, covering identity and criminal-record checks against public databases. Your activation is contingent on the verification report meeting NESTO's standards, and NESTO may repeat verification periodically; (d) complete NESTO's training and assessment for your service category.

Onboarding fees, kit costs, and training charges (if any) are listed in Schedule A and will always be shown to you before you pay.

4. How You Earn

• Payout per job: shown to you in the Pro app before you accept each job, including base amount, any incentives, and deductions.
• Payout cycle: NESTO settles earnings weekly to your registered bank account or UPI. A full statement of every job, earning, and deduction is available in the app at all times.
• Tips: 100% of customer tips go to you. NESTO takes no commission on tips.
• Commission/fees: NESTO's platform fee per category is listed in Schedule A. We will give you at least 14 days' notice before changing any fee, payout rate, or penalty that affects your earnings.

5. Deductions and Penalties

All deductions and penalties are listed exhaustively in Schedule B with exact amounts. No penalty outside Schedule B will ever be applied. Every penalty applied to you will show in the app with: the reason, the amount, the job it relates to, and a one-tap option to dispute it. Disputed penalties are held (not deducted) until the dispute is resolved under Section 11.

6. Job Allocation & Ratings Transparency

Jobs are allocated based on: your service category and skills, distance from the customer, your indicated availability, your rating, and your recent acceptance rate. The Pro app shows you your current rating, acceptance rate, and how each affects allocation. If an automated system materially affects your earnings or access to jobs, you may request a plain-language explanation from NESTO support, and we will provide it within 7 days.

7. Deactivation & Notice

NESTO may deactivate your account only for the reasons listed here: (a) failed or adverse background re-verification; (b) verified serious misconduct (theft, harassment, violence, intoxication on the job, demanding off-platform payment); (c) fraud on the platform; (d) repeated verified service-quality failures after at least two written warnings; (e) extended inactivity beyond 90 days (reactivation available on request).

Except for cases under (a)–(c) — where deactivation may be immediate pending inquiry — NESTO will give you 7 days' written notice stating the reason, and you may respond through the dispute process in Section 11 before deactivation takes effect. You will always be told the specific reason for any deactivation. Your earned, unpaid balance is paid out in full within the next payout cycle regardless of deactivation, less only undisputed Schedule B amounts.

8. Safety

• In-app SOS button connecting you to NESTO's support line [and field team, when available].
• You may end a job and leave immediately if you feel unsafe; a job ended for safety reasons is never penalised, and NESTO will investigate the customer.
• Customers who receive verified negative safety reports from Pros are blocked from being matched with the reporting Pro, and repeat offenders are removed from the platform.
• NESTO is committed to the spirit of the POSH Act, 2013 for everyone working through the platform. Complaints of sexual harassment are handled by a designated officer of NESTO (an Internal Committee will be constituted as the team grows, as required by law) with confidentiality.
• Insurance: NESTO does not currently provide insurance cover to Pros. If and when accident or health cover is introduced, it will be announced in the Pro app and listed here.

9. Code of Conduct

While on NESTO jobs you agree to: carry ID and wear the NESTO kit/uniform where provided; start and end jobs using the app's OTP flow; not solicit customers off-platform or accept direct payment outside the app; not share customer personal data or make personal contact with customers outside job requirements; not be under the influence of alcohol or drugs; treat customers and their homes with respect.

10. Your Data

Your personal data is handled under the NESTO Partner Privacy Notice at getnesto.com/partner-privacy-notice. Key points: location is tracked only during active shifts/jobs; your documents are shared only with our verification agency, payment processors, insurers, and authorities where legally required, including any Gig Workers Welfare Board.

11. Grievances & Disputes

Raise any issue (payout, penalty, deactivation, customer behaviour, safety) through the Pro app's Help section or grievance@getnesto.in. Support is available in Telugu, Hindi, and English. We acknowledge within 48 hours with a ticket number and resolve within 30 days. Unresolved issues escalate to NESTO's Grievance Officer: Karthik Reddy Chidirala, grievance@getnesto.in. Nothing in these Partner Terms limits your rights under applicable law, including any state gig and platform workers legislation.

12. General

• Changes: we will notify you in the Pro app at least 14 days before any material change to these Partner Terms, Schedule A, or Schedule B takes effect.
• Term & exit: you may stop using the platform at any time; tell us via the app so we can settle your final payout and close verification records per the retention schedule.
• Governing law: India; courts at Hyderabad, subject to any non-excludable rights you have under applicable law.

Schedule A — Category Fees & Onboarding Costs

Category fees and onboarding costs are currently shown in the Pro app during onboarding. At launch, NESTO charges no onboarding fee.

Schedule B — Deductions & Penalties

This list is exhaustive. No other penalty will be applied.