Privacy Policy
How NESTO collects, uses, stores, and protects your personal data, and the rights you have as a user. Written in plain English wherever possible.
Last updated: 3 July 2026
1. Who We Are
NESTO provides organized home services such as cleaning, cooking, laundry pickup/drop, pooja support, and related home assistance services. For privacy purposes, NESTO may act as a data fiduciary because it decides why and how customer data is collected and used for bookings, support, safety, payments, and service delivery.
2. Personal Data We Collect
- Account and contact information: name, mobile number, email address, profile details, login details, and communication preferences.
- Booking information: selected service, date/time, service address, apartment or society details, landmark, service instructions, selected tasks, add-ons, family size or cooking requirements where relevant, laundry item details, pooja requirements, booking history, and cancellation/rescheduling history.
- Location information: address and location details to check service availability, assign professionals, support pickup/drop, track service status, and improve operations. Precise live location may be collected only where required by app functionality and user permission.
- Payment information: payment status, transaction ID, amount paid, refund status, coupon usage, wallet or credit details, and invoice information. NESTO generally does not store full card, UPI PIN, banking password, or sensitive payment authentication details.
- Device and technical information: IP address, device type, browser type, operating system, app version, device identifiers, crash logs, usage logs, cookies, SDK data, and referral source.
- Communication data: WhatsApp messages, support chats, emails, call logs, complaints, feedback, ratings, photos or videos shared for service proof, complaint resolution, or quality checks.
- Safety and verification data: OTP logs, service start/end time, professional assignment details, checklist completion, service proof photos where applicable, incident reports, and internal quality review records.
3. Data of Service Professionals and Partners
For workers, professionals, and partners, NESTO may collect name, phone number, address, government ID details, PAN/Aadhaar or other verification documents where required, photo, skill details, training records, attendance, service history, ratings, payout details, bank details, emergency contact, and background verification details where applicable.
Nesto Pros should also read the NESTO Partner Privacy Notice at getnesto.com/partner-privacy-notice for details specific to Pro data.
4. How We Use Personal Data
NESTO may use personal data to create and manage accounts, confirm bookings, assign professionals, provide services, share booking details with assigned professionals, process payments/refunds, send booking updates, provide support, handle complaints and disputes, improve quality, verify professional identity, prevent fraud and misuse, send reminders, send offers where permitted, improve website/app performance, conduct analytics, comply with law, and protect the rights, safety, and property of NESTO, customers, professionals, and partners.
5. Consent and Legal Basis
NESTO processes personal data based on consent, service necessity, legal compliance, safety, fraud prevention, customer support, legitimate business needs, and other lawful grounds available under applicable law.
Where consent is required, NESTO will seek clear and specific consent. Users may withdraw consent where applicable, but withdrawal may affect NESTO's ability to provide services, process bookings, resolve disputes, or comply with legal obligations.
7. Communications
We send you service communications (booking confirmations, OTPs, Pro arrival updates, payment receipts, safety alerts) as a necessary part of providing our services. You cannot opt out of these while you hold an active account.
We send promotional communications (offers, new services, referral programs) only with your consent. You can opt in or out at any time from the app's notification settings, or by following the opt-out instructions in the message. Opting out of promotions does not affect service communications.
Until a dedicated in-app preference is available, contact hello@getnesto.in to update promotional preferences.
8. Photos and Videos
NESTO may request or collect photos/videos for service proof, before/after confirmation, complaint resolution, damage verification, laundry item records, training, and quality review.
Customers should avoid sharing photos/videos containing sensitive personal items, documents, children, private areas, or unrelated people unless necessary for the service issue. Professionals are not allowed to take or misuse customer photos/videos except as permitted for service proof or support requirements.
10. How Long We Keep Your Data
Where a longer retention period is required by law or for the defence of legal claims, we retain data for that period only.
- Account and profile data: for as long as your account is active, and up to 90 days after deletion request (to complete pending bookings, refunds, and disputes).
- Booking, payment, and invoice records: up to 8 years, as required under Indian tax and company law.
- Support conversations and grievance records: up to 24 months after closure.
- Background verification records of Nesto Pros: for the duration of the Pro's engagement and up to 12 months after offboarding, or longer where required by law.
11. Security Measures
NESTO uses reasonable technical and organizational measures to protect personal data from unauthorized access, misuse, loss, alteration, or disclosure. These may include access controls, authentication, encryption where appropriate, internal restrictions, secure hosting practices, monitoring, and vendor controls.
No internet-based system is 100% secure. Users should protect their account, OTP, device, and login details.
12. Children's Privacy
NESTO services are intended for adults. Users must be at least 18 years old to create an account or make a booking. NESTO does not knowingly collect children's personal data for account creation or booking.
If child-related data is shared as part of service instructions, it should be limited to what is necessary. Where legally required, NESTO may seek parental or lawful guardian consent before processing children's personal data.
13. Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to access a summary of your personal data we process, correct or update inaccurate data, request erasure of data no longer necessary, nominate a person to exercise your rights in case of death or incapacity, and withdraw consent for processing that is based on consent (such as promotional messages).
To exercise any of these rights, email grievance@getnesto.in or use in-app support. We will acknowledge within 48 hours and respond within 30 days.
Grievance Officer (Data Protection): Karthik Reddy Chidirala, grievance@getnesto.in, Plot No. 7A, Venkata Ramana (V R) Colony, KPHB Colony, Hyderabad, Telangana 500085, India.
If you are not satisfied with our response, you may complain to the Data Protection Board of India once operational.
NESTO may verify the user's identity before processing any privacy request. Some requests may be limited where retention is required for legal, tax, payment, safety, fraud-prevention, dispute, or compliance purposes.
14. Data Breach and Incident Handling
If NESTO becomes aware of a personal data breach or security incident affecting users, NESTO will assess the incident, take reasonable containment steps, and notify affected users and/or authorities where required by applicable law.
15. Data Transfer and Vendors
NESTO may use service providers whose servers, systems, or support teams are located in India or outside India. Where personal data is processed outside India, NESTO will take reasonable steps to ensure appropriate protection as required by applicable law.
16. Third-Party Links
The NESTO website or app may contain links to third-party websites, payment pages, social media pages, WhatsApp, Instagram, partner pages, or external services. NESTO is not responsible for the privacy practices of third-party platforms. Users should review their privacy policies separately.
17. Updates to this Privacy Policy
NESTO may update this Privacy Policy from time to time. For material changes, we will notify you through the app and/or email at least 7 days before the change takes effect. The latest version will be posted on the website/app with the updated date.
Contact NESTO
For questions, complaints, privacy requests, or support, reach NESTO through any of the official channels below.